Our site is designed to provide the services and sufficient information about the products but there are certain rules and regulation that consumers are required to follow. In order to function appropriately Natural Indian Oils reserves the right to make changes in the policies from time to time. Customers should accustom themselves from procedures and policies attached to the products. Natural Indian Oils provides complete and general information which users should follow. These terms and conditions are not designed to confine or amend the facilities or services that are provided to customers. So, the responsibility lies on the customer's side to cross check the terms and conditions before buying any product or obtaining any service.
Payment procedure is quiet easy at Natural Indian Oils. We use PayPal, Western Union, Wire Transfer and other popular payment Gateways to process payments through Credit Cards, Debit Cards, Net Banking & Phone Banking.
Complete information about the payment is required before entertaining any kind of order.
If the order is placed in weekend or on holidays then in that case processing of order will start on next working day.
Products are shipped from our end the same day after confirmation of payment. Product/products are delivered within least possible time through our associated shipping partners such as FedEx and DHL.
Delivery of order should be taken in person. In case of non presence any authorized person should be available on behalf of customer.
Customers are advised to go through the terms thoroughly before placing each order. As stated earlier, Natural Indian Oils preserves the right to make changes in terms and conditions regarding products payment, its delivery and its availability.
Complains related to products are accepted only when the product is not opened or damaged.
Customer Support service is provided and customer can contact them through the mail.
In case of delivery of different product, we accept complain via mail and suitable service is provided accordingly.
In case wrong shipment of product is made or product delivered is different from the samples shown on the websites, then we will return the product or exchange it according to the customer's demand.
In case of exchange or mismatch of product, replacement can be done within 15 days after receiving the product.
Exchange of product can be entertained through Customer Services only within 15 days in case of any kind of damages.
Refunds are made to customer in the same way payment of product is being done. But, while paying back through PayPal, Natural Indian Oils is not responsible for late payment, since PayPal account is used to refund the amount.